1/ How long does it takes to receive the purchased book ?
After finishing checkout process, you will be directed to the download page immediately. Besides, we have an automatic delivery system which sends out the download link to customers' Email Address within 5 minutes.
2/ How long does it take to download the book ?
It depends on the book's size and your internet connection. The usual download time for one book is 3 minutes.
3/ What should I do if I lost the download link ?
Please contact our Customer Service and provide them your Order Number. They will send you an alternate download link.
4/ What should I do if I lost the download link and Order Number ?
We do have a database to store our customers' information. Therefore, please contact our Customer Service and provide them your First and Last Name, and your Email address or Phone Number that you used to place the order. They will pull up your order and send you an alternate download link.
1/ I purchased a wrong book. Can I have my refund ?
No , you can not have the refund in this case. Therefore, please double check the book's Title, Cover, ISBNs, and Authors's name before placing the orders.
2/ I purchased a book two times by accident. Can I return one ?
Yes, please contact our Customer Service and provide them those 2 Order Numbers or the Order Number having duplicated Items. They will process the refund for you.
3/ I purchased a book but my Professor does not require textbook in his/her courses. Can I return it ?
No, we do not accept return for this case due to the nature of our products and the price. If you are not sure if your professor requiring the textbooks in his/her course. Please go ask them before placing order, or you could buy the e-textbook on Amazon with 7 days return policy.
4/ How long does it take for the refund get back to my Bank Account ?
We process the refunds immediately after receiving and reviewing customers' requests. The refund transactions will be pending for 3 - 5 business days depending on your Bank Company.
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